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Official Online Sale Channel by Cherry Oo Biggest Watch Online Sale Channel in Myanmar Official Online Sale Channel by Cherry Oo Biggest Watch Online Sale Channel in Myanmar

FAQs

Warranty

How much is the warranty?​

  • Official warranty is provided according to the brand: Orient and SEIKO - 3 years, Microwear - 1 year, all other brands - 2 years.

Payment Methods

How many payment methods can I choose?​

  • Currently we are using following payment method, you can choose the method which is more convenient for you
    • Cash on Delivery
    • KBZ Pay,AYA Pay,Wave Pay,CB Pay,MPU,Visa,Masta,JC

Return & Cancel 

  • Customers must contact Watch Bay Customer Service within (5) days after receiving the item (wrong color, wrong item, etc.).
  • Customer Service will determine whether the item is covered by the Return & Exchange Policy.
  • Within (5) days, the customer will be satisfied with the items notified.
  • If it is a return item, the customer will be told how long the processing day will be according to the relevant Retun & Exchange Policy.
  • Return Items will be returned within (3) days after Customer Service receives them.
  • If a return cannot be made, exchange with another item of similar value.
  • Watch bay will pay delivery fees for the error items. Customer need to pay pickup and delivery charges for ex-change items due to change of mind.
  • You can cancel by contacting Customer Care within 12 hours after order confirmation.
  • You can’t ex-change or return the new product at the store of yours’s online purchase product.

Shipping Terms  

Delivery Time

  • (3) days after placing an order in Yangon, delivery within a week if outside of Yangon.
  • If you want to pick up the ordered item, you must contact Customer Service within one day after order confirmation and contact us during office hours.
  • If Customer Service informs you to pick up, you can come to Time City Complex, Building-3, 17th Floor, Hanthawaddy Road, Kamayut Township, Yangon, Myanmar during office hours.

Which cities do you deliver to?

  • You can see the list of cities where delivery service is available.

Can I change the address?  

  • You can add and change the address you want to change before the order is confirmed.

Notifying about the delivery of the product.

  • Watchbay Customer Service will contact the buyer once the delivery and delivery is complete.

How can I know the status of order delivery?

  • You can text the message or call to our customer care.

If you want to more detail information, please contact us at 09-420424646/09953084000 within office hour or message box.